HyproGear information
Terms & conditions
Shopping with HyproGear.
About HyproGear
HyproGear is a drone and remote-control retail brand owned by FlyProva LTD. Our business and returns address is 203 Capstone Road, Bournemouth, BH8 8SA, United Kingdom. Email Support@HyproGear.com for help with your order.
Products and options
Read the product description, supplied kit details, available options and any limitations before ordering. Select the configuration you want and check compatibility before purchasing accessories. Product photographs illustrate the listed item; the written description and selected options identify the supplied configuration.
Prices and payment
Prices are in pounds sterling (GBP). Your final total, including applicable tax, delivery charges and discounts, is shown at checkout before payment. Our secure checkout is provided by Wix and the payment provider you select. Check your contact and delivery details before placing an order. Adding an item to your bag does not reserve stock or create an order.
Your order
Keep the order confirmation sent after checkout. If we cannot fulfil an order because an item is unavailable or there is a material listing error, we will contact you and refund any payment for the cancelled items. We will not substitute a different item without your agreement.
Delivery
We aim for items to arrive within 14 calendar days of purchase, including preparation and dispatch. Estimates vary by product and destination and are not guaranteed delivery dates. Read any specific estimate for your selected item and at checkout. UK standard delivery is free; other supported destinations and charges are shown at checkout. Contact us if an order is delayed or missing.
Cancellation and returns
For a change of mind, tell us within 14 days after the day you receive your goods. You then have a further 14 days to send them back. You pay direct return postage for a change of mind. Our returns policy explains inspection, refunds and standard outward delivery costs. Faulty, incorrect or misdescribed goods have separate statutory protections; the change-of-mind window does not limit those rights.
Using your equipment
Follow the instructions and safety information supplied with the exact product. Check the flight rules that apply to your model and location. Accidental damage, crashes or loss do not automatically entitle you to a replacement; report a suspected product fault to support.
Optional services
Any service must have its price, scope and applicable terms confirmed before it can be ordered.
Your rights
Nothing in these terms excludes liability or limits consumer rights where the law does not allow it. Updates to these terms apply to future purchases; keep the version and confirmation supplied with your order.