HyproGear information
Returns & refunds
14 days to change your mind, with clear help if something is wrong.
Changing your mind
Tell us you want to cancel within 14 days after the day you receive your order. You do not need to give a reason. You then have 14 days from telling us to send the goods back. Contact HyproGear support with your order number and the items you wish to return.
Returning your item
You pay the direct return-postage cost for a change of mind. Pack the product securely with its supplied accessories and keep proof of posting. You may inspect it as you would in a shop; we may deduct a loss in value caused by handling beyond what is needed to check it. Original packaging is helpful but does not determine your statutory rights.
Your refund
We refund the original payment method without an administration fee, within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier. Cancelling the whole order also refunds standard outward delivery; any extra paid for a premium delivery service is not refunded.
A faulty or incorrect item
Contact support if your goods are faulty, damaged on arrival or not as described. Your rights to a refund, repair or replacement are separate from the 14-day change-of-mind window. We cover reasonable return costs for faulty, incorrect or misdescribed goods.
Before posting a drone or battery
Ask support for the correct return address and safe shipping instructions. Tell us about a damaged or swollen battery before posting it. A crash, accidental damage or loss does not automatically qualify for a refund; a suspected product fault should still be reported.
Our returns address
HyproGear, 203 Capstone Road, Bournemouth, BH8 8SA, United Kingdom. Include your order number with the parcel. Contact support before sending any damaged battery so we can advise on safe shipping.
Contact HyproGear
Email Support@HyproGear.com with your order number to request help or tell us you wish to cancel.